Customer Relationship Management (CRM)

Drive profitable client interactions. Find, attract, and win new clients, nurture and retain current clients, win back former clients, and reduce the costs of marketing and client service.

ERP System Benefits

1Lead Management
  • Maximize business from your leads.
  • Convert prospects and manage sales pipeline.
3Marketing Campaigns
  • Manage marketing campaigns.
  • Run personalized mass email campaigns on subsets of your contacts database.
  • Track campaign effectiveness.
5Customer Service
  • Track and improve customer service.
  • Provide customer self-service portal.
  • Monitor service levels to ensure customer satisfaction.
2Drive Sales Productivity
  • Manage accounts, contacts, and opportunities.
  • Help sales team organize activities and follow-ups.
  • Get full picture and improve performance.
  • Streamline your sales engine, increase business.
4Inventory, Quotes, Invoices
  • Track inventory and targeted price books.
  • Generate and track quotes and sales orders.
  • Generate and manage invoices.
  • Streamline order processing and fulfillment.
6And other tools
  • Role hierarchy to ensure proper level of access for various users in the organization.
  • Drill-down dashboards and reports to get an instant picture of your business.
  • Plugins to work with existing tools like Outlook.
  • And much more...

Areas of specialization

Microsoft CRM
A Powerful Commercial CRM developed by Microsoft to help you boost sales, improve marketing and enrich customer service interactions.
SugarCRM
SugarCRM is an affordable web-based CRM solution for small- and medium-sized businesses. it is easy to customize and adapt to the way you do business.
Vtiger
One of the leading open source CRM solutions, Vtiger provides easy to use, feature rich CRM to help companies effectively manage sales, marketing and support activities.